Frequently Asked Questions

The Carrières des Lumières is open 7 days a week. For more information, consult the section "Practical information".

The family rate is for 2 adults + 2 children (7 to 17 years old).

No, your child’s free admission is granted on site.

No, you can come whenever you want with your tickets. 

Yes, press card holders benefit from free admission upon presentation of their card for the current year.
Press Contact: Colombe Charrier / colombe.charrier@finnpartners.com

No, we do not accept ICOM cards.

Yes, pushchairs are allowed.

Yes, the Carrières des Lumières is fully accessible to people with reduced mobility. A lift provides access to the mezzanine.
People with reduced moblity are eligible to gratuity on presentation of written proof. They can enter with one accompanying person eligible to reduced rate if the need of an accompanying person is specified on the written proof.

No, the Carrières des Lumières has no left-bag office, even for small bags. 

No, animals are not allowed.

It is better to buy tickets on the online ticket office but you can also buy tickets directly on-site, subject to availability.

Your tickets have been purchased when you receive a confirmation of payment and an email containing your tickets. Do not confuse this payment confirmation email with the email confirming the creation of your account on our site.

Yes, you can present your tickets on your smartphone.

You can enter 30 minutes before or after your reserved visiting time.

We invite you to try again, as a lot of people may be trying to book the same date and visiting time.

When your order is validated and paid for, the tickets are sent to your email address. You can also find the tickets by logging into your customer account and visiting the ‘My bookings’ section.
If you cannot find your tickets, your payment might have been refused.

Make sure there is not a space before and after your email address.

In accordance with Article L 121-20-4 of the Code de la Consommation, ticket purchases are not subject to the legal right of withdrawal. Once issued, tickets cannot be exchanged, modified, or refunded, except in the event that CULTURESPACES cancels the show to which the ticket confers a right under the conditions specified in Article 11.2. The cancellation is, however, excluded when it results from a case of force majeure as defined in Article 12.

The tickets are transferable to a third party; if needed, it is possible to pay the complement on-site.

In the event that the show shown on the ticket is cancelled by Culturespaces, the customer service will contact you as soon as possible by email or SMS to inform you and offer you: 
- either, if possible, with the same ticket, the rescheduling of the show concerned to a different day and/or time, 
- or a ticket refund, specifying the terms and conditions.

Yes, of course! You will find the playlist of the exhibition "Egyptian Pharaohs" via this link and the playlist of the exhibition "The Orientalists" via this link.